Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@paragonarmory.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@paragonarmory.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Restocking fees of up to 15% may apply and fall under the discretion of Paragon Armory. 

 

Order cancellations

We allow 24-48 hours after the time of order to cancel. Order cancellations of a made to order / special order item are not accepted. Exceptions are made on a case by case basis by the sole discretion of Paragon Armory. Cancellation fees for orders are 3%. 

 

Returns not accepted:

-Bespoke guns

-Made to order or special order items

-Guns that have been altered in anyway

-Drop In Units

-Sale items

-Boneyard items

-Opened BBs, batteries, or other consumable based items that cannot be restocked/resold.

-Items shipped outside of the USA.